Community Engagement Representative

Albuquerque, NM
Full Time
Entry Level

The Center for Action and Contemplation (CAC) exists to awaken a more loving world through the teaching and practice of the Christian contemplative tradition. Our Community Engagement team is a small, highly-professional servicing group who takes the time to listen to the community and ensure their satisfaction. We are committed to providing true service to our community and modeling our organizational values of compassion, inclusion, open-mindedness, and teamwork in every interaction.

We are looking for a highly motivated, community focused Community Engagement Representative to act as the voice of our organization, building relationships and engaging with the CAC community. You will receive and resolve a fluctuating volume of calls and emails and will troubleshoot issues in real-time. Your role is to provide extraordinary support to our community. You will have an opportunity to grow alongside a team that values your work in an intentionally collaborative work environment.

Our ideal candidate is an excellent listener, communicator, and a compassionate problem solver who loves to learn. Join us if you want to work with a highly collaborative team and make a direct impact through your work!  

Responsibilities

  • Deliver personal, proactive, and straight-forward support to community members.
  • Provide information and technical support to community members through phone calls and emails.
  • Ensure all inbound and outbound community member needs are met to their satisfaction.
  • Collaborate and contribute to CAC documentation designed to create and maintain consistent responses to repeated and varied inquiries.
  • Support the operation of the virtual and physical CAC Bookstore, including:
    • Assist community members with order and product inquiries; troubleshoot problems with orders.
    • Receive telephone and in-person bookstore orders.
    • Enter orders into e-commerce platform for fulfillment.
    • Document issues or changes to orders in e-commerce platform and other databases.
    • Participate in offsite event bookstore setup, operation, and tear-down as needed.
  • Greet visitors at the Visitor Center with a high level of hospitality and engagement.
  • Support CAC events such as webcasts and conferences, often in-person and occasionally outside of regular business hours.
  • Collaborate with the Community Engagement Team and the rest of the CAC organization to improve overall community experience.

Why You’re Right for This Job...

  • Above all else, you are friendly, collaborative and love working with other people.
  • You enjoy working autonomously and thrive when you are empowered to do your job well.
  • You are a natural problem solver and you support each individual based on their needs.
  • You’re committed to doing great work and you go above and beyond to meet an individual’s needs.
  • You’re patient, empathetic and respectful of other people. 
  • You have a personable, patient and professional demeanor.
  • You are highly adaptable and work well in a fast-paced organization.
  • You have a genuine interest in contemplative spirituality, personal transformation and/or human development and you’re eager to work in a mission-driven organization.
  • You contribute to a non-traditional engagement model that prioritizes transformation over transaction. 

Education/Certification/Experience Requirements

  • At least 6 months of experience in a Customer Service environment providing support in person, on the phone and in writing. 
  • 6 months of customer service Salesforce or other case resolution (CRM) experience preferred.
  • 6 months of computer technical support preferred.
  • Ability to learn and master new software.
  • Typing efficiency of 30 wpm with 90% accuracy required.
  • Typing efficiency of 45 wpm with 90% accuracy preferred.
  • Proficiency in Microsoft Office Word, Excel, and Outlook.
  • Excellent interpersonal, written and verbal communication skills.
  • Detail oriented with the ability to manage multiple tasks simultaneously.
  • Excellent organization and follow through skills.

Work Requirements/ Physical Requirements

  • The physical requirements of the position include but are not limited to, standing, walking, sitting for long periods of time, use of hands to finger, reach with hands and arms, balance, stoop, and squat.
  • Use of computer, keyboard and monitor is necessary.
  • Must be able to lift and carry approximately 15 pounds.
  • Must be able to speak English and listen, hearing sound and words.
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Job Specifications and Pay

This is a full-time non-exempt position, 40 hours per week and is on-site Monday through Friday in our Albuquerque office. We offer a competitive compensation and benefits package for full-time staff positions. 

Application Instructions

Please apply to this job directly. You must submit a resume and cover letter to be considered. Because of the high volume of interest, we are not able to process applications or respond to inquiries unless they come through the online application system.

We are an Equal Employment Opportunity (EEO) Employer

We believe that diversity makes us better. The CAC welcomes and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, race, color, national origin, ancestry, religion, gender and gender identity, sexual orientation, family medical history or genetic information, pregnancy, parental status, military service, veteran status, citizen status, political affiliation, disability status, or any other non-merit based factor.

 

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