Community Engagement Representative

About CAC

The Center for Action and Contemplation (CAC) exists to support transformation and inspire loving action in the world through the teaching of Christian contemplative wisdom and practices. Internally, we are working to create a healthy work environment that is grounded in the values of the tradition that we represent. Our mission drives us forward, but our team is at the heart of everything we do.

About the Job Opportunity

We’re thrilled to welcome the Community Engagement Representative (internally known as Community Support Representative) to our team!

Reporting to the Community Support Manager, you will provide exceptional service and support to the CAC community.  A key responsibility is maintaining expertise on CAC offerings, including Online Education, Living School, and other programs, as well as familiarity with the Christian Contemplative Tradition and our bookstore items. You will ensure consistent support to all constituents across multiple channels, guaranteeing a positive experience through virtual or in-person interactions and fostering a sense of community and connection. This role represents the organization by modeling CAC's values, mission, and vision statements to our constituents.

In this hybrid role, you will be expected to work four days from our headquarters in Albuquerque and one day from home. 

What You’ll Do:

• Support the operation of the virtual and physical CAC Bookstore, including assisting with online and in-person orders and related inquiries, entering transactions into Shopify platform, documenting issues or changes, and assisting with inventory and stock management. 
• Provide information and basic technical support to constituents; process and track monetary transactions such as cash and credit card donations; track all constituent interactions through Salesforce and Shopify platforms. 
• Resolve inbound and outbound constituent needs using best judgment; ensure needs are met to their satisfaction; review program-specific surveys to gain feedback and improve customer service. 
• Represent the organization by modeling CAC’s values, mission and vision statements when interacting with constituents;  
• Provide a positive in-person experience for guests at the Tepeyac House Visitor Center by greeting visitors, sharing information on CAC offerings and tours of CAC grounds. 
• Supports on-site hospitality needs for CAC events and visits, often outside of regular business hours, including assisting with preparation, set-up, and clean up, as well as providing consistent personal support to those attending the events. 
• Provide regular cleaning and upkeep of the physical space, including stocking shelves, watering plants, refilling water, and other daily responsibilities.  
• Collaborate with the Community Support Team and the rest of the CAC organization to improve overall constituent experience. 

Who You Are:

• You’re customer-service oriented. You are dedicated to providing exceptional customer service, ensuring all interactions with constituents are positive and their needs are met efficiently. 
• You understand the value of hospitality.
• You’re curious and eager to learn. Your hungry for information and for ways to apply what you’ve learned.
• You’re community focused. You understand the value of our various communities and supporting there experience with CAC, our experiences, and our materials. 
• You enjoy working with technology and are comfortable navigating across systems. 
• You like to solve problems, and look for creative and proactive solutions. You find satisfaction in coming to a resolution.
• You’re mission-curious. You do not need to know all about the CAC’s mission and values, but you’re excited and eager to learn.
• You’re a clear and effective communicator across various channels of communication, including in-person and virtual.
• You have a growth mindset and approach mistakes and challenges as opportunities to grow.

Experience You’ll Bring

• 5+ years of experience in a customer service-focused setting. 
• Familiarity with the work of CAC or comparable contemplative organizations. 
• Intermediate level proficiency in Microsoft Office Word, Excel, and Outlook. 

Bonus Points If You Have…

• Experience using Salesforce or other case resolution (CRM) experience.
• Experience using project management tools like Asana.

The physical requirements of the position include:

• Sitting for long periods of time.
• Use of computer, keyboard and monitor is necessary. 
• Must be able to speak English and hear spoken words.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Application and Job Specifications

Please apply for this job directly by providing your resume and other specified details to be considered for the job opportunity. Because of the high volume of interest, we are not able to process applications or respond to inquiries unless they come through the online application system.

This is a non-exempt, full-time position scheduled to begin as soon as possible. This is a hybrid role, with the expectation of working onsite four days a week and one day at home. We are looking for candidates who can easily commute to the Albuquerque area or who are willing to relocate.  

Salary & Benefits

At CAC, we are pleased to offer a salary range of $44,000 to $55,000 (based on experience) for this position. CAC salaries are one part of a generous total rewards package that also includes industry-leading flexibility, benefits, and paid leave. Salaries are established based on a grade system designed to ensure competitiveness with industry standards as well as pay equity. Final salary will be determined based on the specific qualifications of the candidate in relation to the salary grade and predetermined criteria.

Our commitment to pay transparency and fairness reflects both our values and our dedication to fostering an inclusive and equitable work environment. We look forward to the possibility of working together in a supportive and rewarding environment.

What Else You’ll Get!

What separates CAC as a unique employer goes beyond the competitive compensation and benefits package. In addition, we offer all full-time staff positions:

• Medical, dental and vision plans with options to best meet your needs 
• 401(k)
• Generous PTO, including organizational-wide week-long break in the summer and winter.
• Paid Sick Leave
• Personal Retreat: 5 paid days off to attend one spiritual retreat a year after your first year of employment 
• Professional Development Stipend
• Five free books annually in addition to all free digital downloads from CAC Library

We are an Equal Employment Opportunity (EEO) Employer

We believe that diversity makes us better. The CAC welcomes and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, race, color, national origin, ancestry, religion, gender and gender identity, sexual orientation, family medical history or genetic information, pregnancy, parental status, military service, veteran status, citizen status, political affiliation, disability status, or any other non-merit based factor.